Error: "The operation timed out

Error: "The operation timed out. Check your network connection and try again" appears when I sign in to Identity Safe online vault

Check your vault access from web browser
Sign in to the Norton Identity Safe website using your email address and password.
In the Open your vault window, type your online vault password, and then click Open Vault.
If the problem persists, then go to Step 2.

STEP 2 Turn off Network Cost Awareness

• Start your Norton product.
• Click Settings.
• Under Detailed Settings, click Firewall. On the General Settings tab, next to Network Cost Awareness, move the slider to Off.
• Click Apply, and then Close.
• If the problem persists, then go to Step 3.

STEP 3 Temporarily sign out of Norton Identity Safe vault

• Sign out of the Norton Identity Safe vault in your computer and all your other devices.
• Restart your computer.
• Sign in to your Norton Identity Safe online vault from your computer.
• If you see the error: "Your Norton account is temporarily locked due to too many failed login attempts...", do not try to sign in to your Identity Safe vault from any of your devices for one hour.
• If the problem persists, then go to Step 4.

STEP 4 Download and run the Norton Remove and Reinstall tool

• If you have received your Norton product from your service provider, skip this step, and run the Norton Removal Tool.
• Download the Norton Remove and Reinstall tool.
• Save the file to the Windows desktop.
• On the Windows desktop, double-click the NRnR icon.
• Read the license agreement, and click Agree.
• Click Remove & Reinstall, and follow the on-screen instructions.
• Click Restart .